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Razer Synapse 3 User Guide

Razer Synapse Software

Razer Synapse gets a lot of hate but it’s the software that powers some really great gaming hardware and in my opinion, hasn’t gotten in the way too much of a good time. I’ve been using Razer mice and keyboards for a while, here’s a guide on how to get the most out of Synapse.

What is Razer Synapse?

Razer Synapse is software released by Razer designed to configure and customize Razer’s hardware line up. Synapse’s is used to keep the drivers and firmware of your Razer hardware up to date, as well as customizing settings for said hardware. Razer Synapse was first released in 2011, with the latest version 3 being released in 2017.

Razer Synapse Download

You can download Razer Synapse 3 here: https://www.razer.com/synapse-3

Razer Synapse 3 supports Windows 10 and 11.

How to update Razer Synapse

Synapse will regularly check for updates and notify you of an available update. If you wish to manually check for updates, you can go into the settings menu and find the “Check for Updates” button.

If you’re finding Synapse is unstable, when you find a version you like, turn off auto-updates and keep that version. Most of the updates don’t add any new functionality to your current hardware.

How to Use Razer Synapse Software – Features

Razer Synapse mouse customization
Razer Synapse mouse customization
Razer Synapse keyboard customization
Razer Synapse keyboard customization

The Customize tab lets you re-assign any button on your mouse or keyboard to another function, this can be a mouse press, keyboard press, profile switch, the Razer Hypershift fn layer and recorded macros amongst other things.

synapse DPI e1530761117695

The Performance tab is where you set your DPI of the mouse, pretty simple stuff here, you can set multiple stages as well as each stage’s DPI, I wouldn’t recommend it but you can also set per-axis DPI, if you want your horizontal/vertical axis to be more or less sensitive.

You can also set your polling rate here as well as open up windows mouse settings.

synapse lighting
Razer Synapse - Lighting

The Lighting tab is where you get all of your RGB goodness, you can pick up from a selection of quick effects including;

  • Breathing
  • Fire
  • Reactive
  • Ripple
  • Spectrum Cycling
  • Starlight
  • Static
  • Wave

With Chroma Studio you can build your own lighting effect profiles or download community created ones from Razer, there’s also a reddit community that actively shares Chroma profiles at /r/ChromaProfiles.

How to import Chroma Profiles into Synapse

  • Open Synapse
  • ​Go to dashboard​
  • Click on your keyboard or mouse
  • ​Go to the lighting tab
  • Click on advanced to open Chrome Studio
  • At the top there’s a drop down menu called “chroma effect”
  • To the right of that is 3 dots.
  • Click the 3 dots then hit import
  • Locate the .ChromaEffects file you downloaded and hit okay
synapse calibration e1530761042994

Lastly, on the calibration tab, you can add your surfaces and your mouse calibrate with your mouse pad, from here you can also set your lift off distance, generally as a default, try going for a low LOD.

Razer Synapse Modules

Razer Synapse 3 is built from the ground up to support modular plugins so that you don’t have a huge piece of software running unless you need the features, currently the two main modules for Synapse are the Macro recording module and the Chroma Studio module, you must install these modules to enable macro recording and custom Chroma profiles.

Here are all the available modules for Synapse:

  • Alexa: Turns your Razer laptop into an Alexa smart device
  • Chroma Studio: Set up custom lighting
  • Philips Hue: Sync your Razer Chroma to Hue bulbs
  • Chroma Connect: Integrate RGB with other apps and games
  • Chroma Visualizer: Sync your RGB with games and music
  • Macro: Program sequences to execute at the push of a button
  • Nanoleaf: Sync Nanoleaf with your Razer light settings.

How to Add Modules to Synapse

In Razer Synapse, all you need to do is hover over the module you want to install and click Add.

Supported Devices

You can find an updated list of Razer Synapse 3 supported devices here: https://mysupport.razer.com/app/answers/detail/a_id/4130

If you have an older Razer product, you might need to get Synapse 2, the list of supported devices for that are here: https://mysupport.razer.com/app/answers/detail/a_id/4131/~/razer-synapse-2.0-supported-devices

Troubleshooting Razer Synapse

Razer Synapse not opening

From Razer’s site:

Please be sure your OS (Operating System) and Razer Synapse 3 are up to date with all the latest updates.

  • To obtain all the latest updates to Synapse 3 please unplug any Razer peripherals from your system.
  • Once your devices are unplugged you should be able to open Razer Synapse 3 and you will be able to follow the steps below.
    • If you are not able to open Razer Synapse 3, please uninstall Synapse 3 from your system and reinstall the latest version of Synapse 3 here.
  • From there, please click on the “gear icon” in the upper right corner of Razer Synapse 3.
  • Then click on “About”.
  • Then select “Check for Updates”.

If this doesn’t work, double check that your device is compatible with Synapse 3, you might have to use Synapse 2 if you’re using an older Legacy device.

Failing that, a clean uninstall and reinstall of the latest version of Synapse is your best bet, use something like Revo Uninstaller to insure a clean install.

Razer Synapse not detecting mouse, keyboard or headset

First and foremost, check that your device is compatible with Synapse 3, you might have to use Synapse 2 if you’re using an older device.

If your device is a compatible one, it’s time to check on the USB connection, make sure the wire isn’t damaged and try several USB ports.

If you USB connection is healthy, the next step is to reinstall Synapse.

If Synapse is updated and good to go, you can try to reinstall drivers.

  1. Uninstall Synapse
  2. Press Windows + R, type “devmgmt.msc” in the dialogue box and press Enter.
  3. In device manager, open the drop downs for keyboards and mice, right click each entry and click uninstall device Uninstall drivers if your mouse isn't being detected
  4. Restart and install Synapse again

If all that fails it might be time to contact Razer support.

How to uninstall Razer Synapse

In Windows 10, click the start menu and search for “Add or Remove programs”, launching that will open a dialog, in there you can find Razer Synapse and click the uninstall button.

How to uninstall Razer Synapse

Is it okay to uninstall Razer Synapse?

Yes, Razer’s products can work out of the box without Synapse running or installed. You just won’t be able to adjust settings until you reinstall it.

Razer Synapse 3 vs Razer Synapse 2

Razer Synapse 3 is now the default version of Synapse, most new Razer products only support Synapse 3. For example, the Viper V2 Pro is Synapse 3 only.

Razer Synapse is the third version of Razer’s unified hardware configuration tool. But Razer will continue to support Razer Synapse 2.0 for older devices. Synapse 2 is stable, while Synapse 3 continues to get updated and that can cause some instability.

Both Synapse version have access to Chrome studio and profiles.

Synapse 3 is currently only available on PC, Synapse 2 is available on PC and Mac.

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Raymond Sam

Raymond is the founder and editor TheGamingSetup.com. He's has reviewed hundreds of mice, keyboards, controllers and other gaming peripherals over the last decade. He's been gaming for even longer, playing all kinds of games on all systems with a several thousand hours of DOTA 2, Starcraft , Street Fighter, Smash Bros, Overwatch, Apex Legends and Call of Duty under his belt with the intention of adding several more thousand going forward.

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4 Responses

  1. Razer is not adding any legacy devices to synapse 3 and they have no intention of doing so they want people to replace their old devices with new.

  2. You need to turn off all synapse and Fontana people are committing fraud George g Sims stealing my LLC claims yaskaawa

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